Privacy Policy

Last updated: 27 October 2026. This is a general policy, not legal advice.

This explains what information AVIXA AI collects, why we collect it, and the choices you have.

1. Who we are

AVIXA AI ("we", "us") is an AI automation and digital solutions agency based in Dehradun, Uttarakhand, India (registered address: Near Balaji Mandir, Indrapuri, Jhajra, Dehradun, Uttarakhand 248007). You can reach us at contact@avixaai.com or on WhatsApp and phone at +91 84334 11428.

2. What we collect

• When you ask for a demo or contact us: your name, business name, type of business, city, WhatsApp number, email (if you give it), roughly how many calls or messages you get, the services you are interested in, and any message you write.
• When you become a client: business details and the access we need to set up and run the services you choose.
• When our AI receptionist or chatbot handles calls and messages for a client: the content of those calls and chats, such as the caller's name, phone number and the request.
• When you visit our website: basic technical information such as browser type and device.

3. How we use your information

• To reply to you and plan a demo for your business.
• To set up, run and support the services you choose.
• To send invoices and handle payments.
• To keep our services safe and make them better.
• To follow the law.

We do not sell your personal information.

4. Customers of our clients

When our AI receptionist or chatbot works for a business, we handle the calls and chats on behalf of that business. We use that information only to provide the service to that business. The business is responsible for telling its own customers that an AI assistant may handle their calls or messages.

5. Who we share it with

We share information only when needed to provide the service, with trusted providers such as telephony, WhatsApp and Meta, email, hosting and AI technology providers. We may also share information if the law or a government authority requires it.

6. Contacting you

When you submit the form, you agree that we may contact you on WhatsApp, phone or email about your request. You can ask us to stop at any time by telling us, and we will stop.

7. Storage and security

We use reasonable steps to protect your information. No system is completely safe, so we cannot promise absolute security. We keep information only as long as we need it for the reasons above or as the law requires, and then delete or anonymise it.

8. Your rights

In line with Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to show you the information we hold about you, correct it, delete it, or stop using it. You can also withdraw your consent at any time. Write to contact@avixaai.com and we will reply within a reasonable time.

9. Children

Our services are meant for businesses. We do not knowingly collect information from children under 18.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Terms of Service

Last updated: 27 October 2026. This is a general policy, not legal advice.

By using our website or our services, you agree to these terms.

1. Our services

AVIXA AI offers AI receptionist (voice agent), WhatsApp chatbot and Business API, Google Business Profile and Meta Business setup, social media and ads management, websites and landing pages, DM automation, AI agents, business and email automation, review collection, SEO, research reports, and custom AI solutions. The scope and price of each service are shared with you in writing (message or email) before work starts.

2. The AI receptionist

• It handles administrative tasks only, such as answering calls, booking and rescheduling appointments, answering questions that you set, taking messages and passing urgent calls to your team.
• It does not give medical, legal or financial advice. For emergencies, it points people to emergency help (112) and alerts your team.
• AI can make mistakes. Please check bookings and messages, and tell us if something needs to be fixed.

3. Prices and payment

The AI receptionist costs Rs 4 per minute of call time. Other services are priced by what you choose, and we share a clear price before we start. Prices are in Indian rupees. Taxes, where they apply, are shown separately.

4. Your responsibilities

• Give us correct and complete information about your business.
• Make sure you have the right to use the phone numbers, accounts, names and content you give us.
• Use our services only for lawful purposes.
• Tell your customers that calls or chats may be handled by an AI assistant, where the law requires it.
• Keep your account details safe.

Your WhatsApp number and accounts stay in your business's name. Your business content and data remain yours.

5. Third-party platforms

Our services work with platforms such as WhatsApp, Meta and Google. Each has its own rules, prices and outages, which we do not control. We are not responsible for changes, limits or suspensions made by these platforms.

6. No promises about results

We do not promise results, rankings, leads, sales or timelines. We do the work you choose, clearly and honestly.

7. Our content

The AVIXA AI name, logo, website and materials belong to AVIXA AI. Please do not copy or reuse them without our permission.

8. Limit of liability

To the extent the law allows, AVIXA AI is not responsible for indirect losses such as lost profit or lost business. Our total responsibility for any service is limited to the amount you paid us for that service.

9. Stopping the service

You can stop at any time as explained in the Cancellation and Refund Policy on this page. We may pause or stop a service if payment is not made or if the service is used in a way that breaks these terms or the law.

10. Governing law

These terms follow the laws of India. If a disagreement comes up, we will first try to solve it by talking. If that does not work, the courts at Dehradun, Uttarakhand will have jurisdiction.

11. Changes

We may update these terms. The date at the top of this page shows the latest version. If you keep using our services after a change, you accept the new terms.

Cancellation & Refund Policy

Last updated: 27 October 2026. This is a general policy, not legal advice.

Simple rules for stopping a service and getting money back.

1. How to cancel

Message us on WhatsApp at +91 84334 11428 or email contact@avixaai.com with your name, business name and the service you want to stop. Billing stops from the date we confirm your cancellation.

2. AI receptionist (pay per minute)

• You pay only for the minutes used until you cancel.
• Minutes already used are not refundable.
• If you paid in advance, the unused balance is refunded when you cancel.

3. Setup and project services

This covers websites, landing pages, Google and Meta setup, graphics, automations and similar one-time work.

• If you cancel before work starts, we refund your advance in full.
• If you cancel after work has started, we keep the part for the work already done and refund the rest of the advance, if any.
• Work that has been finished and delivered is not refundable.

4. Monthly services

For monthly services such as social media management, ads management and SEO, you can cancel at any time. The service stops from the next billing period. The period that has already started is not refunded.

5. Costs paid to others

• Money you pay directly to Meta, Google or other platforms for ads is not refundable by us.
• Third-party costs such as domain names, hosting and WhatsApp Business API charges are not refundable once they have been bought.

6. If we made a mistake

If you were charged by mistake, for example a call was counted twice or a minute count is wrong, tell us within 30 days of the charge. We will check it and refund the wrong amount.

7. How refunds are paid

Approved refunds are sent back to the same payment method you used. This usually takes 7 to 10 working days after we approve it, depending on your bank.